Have Questions? We've Got Answers Here...
Welcome to the Resources for Premiere Barstools. This is the place to find all the resources you need for your barstool, counter stool, outdoor stool, table or set questions or issues. We know that buying furniture, like new barstools or table sets can be a major investment, so we want to give you peace of mind with your Premiere Barstools purchase. We have listed many of the commonly asked questions we get here at Premiere Barstools below. If you have a question that is not on this list or you would like to speak to a knowledgeable customer service agent, please don't hesitate to call us at 1-866-580-5305.
Frequently Asked Questions
What size or seat height stool should I get?
The usual rule of thumb for Counter stools or Kitchen Bar Stools is to allow 10-13 inches between the stool seat and the counter or table. If you are going with a stool style that includes armrests, make sure to leave a little extra room for these so that they fit under the counter or table.
How safe is it to use the online checkout with Premiere Barstools?
You can rest easy using the online checkout with Premiere Barstools, because we provide the necessary online and offline security for your private information. When you enter your credit card number and personal shipping information, our secure server will protect and scramble all of your private information with Industry-Standard SSL encryption technology. And if you don't like using an online checkout process, you can always call us and complete your purchase over the phone with our customer service department. Whether you want to use online checkout or talk to us on the phone, we want to give you peace of mind knowing that we take all protective measures to ensure the safe handling of your private information. For more information about our secure information handling, review our Privacy Policy.
How can I pay for my new stools or table sets at Premiere Barstools?
We make it easy for you to purchase your barstools, counter stools, or table sets at Premiere Barstools. We give you the option of using the Google Checkout system if you prefer, or we accept the following credit cards: Discover, MasterCard, Visa or American Express. Premiere Barstools will NOT charge your credit card until your item(s) are shipped to you. (If you have a gift certificate, it will be redeemed when your item(s) ship).
What do you charge for shipping at Premiere Barstools?
To show you how much we appreciate your business with us, we will give you FREE SHIPPING for all stool or set purchases within the continental United States. Sales tax is applicable on all stool or set orders shipped to California. If you would like to have our items shipped to Alaska, Hawaii, or an international location, please contact us and be sure to include the item number and the complete shipping address in your request.
When should I receive my new stools or table set after placing my order?
When you place an order, keep in mind that your stool or table set's delivery time depends on the product's availability, the size of the item and the location you are having it shipped to. To determine the delivery date for your purchase with Premiere Barstools, use the “calculate my shipping date” button using the online checkout process, or check your purchase confirmation email for your estimated delivery dates.
Is it possible to track my Premiere Barstools online order?
Of course! We make it easy for you to track your order on Premiere Barstools. Just log in to your account on the Premiere Barstools website and use the "track my order" button. If you would rather speak to a customer service representative on the phone, please have your order number handy and call us between 8:00 AM - 5:00 PM, Monday through Friday at 1-866-580-5305.
Is there a Customer Satisfaction Policy at Premiere Barstools?
Our primary goal at Premiere Barstools is to exceed your online shopping expectations with our friendly and informative staff, and our varied selection of quality stools and table sets. To ensure your complete satisfaction with your new stool or table set purchase at Premiere Barstools, we give you peace of mind with a "no questions asked", 30-day return policy, as long as your item(s) are in new, resalable condition and in the original packaging. To review a complete account of our customer service dedication, please review our Customer Satisfaction section.
What if my stools or set arrive damaged? Do your products have a manufacturer's warranty?
If your new stools or table set should arrive damaged, which is very unlikely, please notate the visible damage on the delivery receipt before the delivery person leaves. In order to be eligible for a refund or exchange, you need to contact us before packing and shipping your item back. For complete information about this process, please review our Returns and Exchanges section. Most of our barstools, counter stools, outdoor stools, and table sets come with a limited manufacturer's warranty. If you would like to know more about a specific item's warranty, please contact us.
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